Secure transportation and on-time delivery—guaranteed.
Your packages reach their destination safely, securely, and on time.
Our Terms and Conditions
Welcome to TDSSUK Global Services Ltd. These Terms and Conditions govern the use of our logistics, freight forwarding, cargo handling, shipping, clearing, and delivery services. By booking, using, or requesting any of our services, you agree to comply with the terms outlined below.
We are committed to providing reliable and professional logistics solutions. Customers are advised to carefully review these terms before shipping any goods through our company.
1. Service Agreement
By engaging our services, the customer confirms that all information provided regarding shipments, cargo contents, sender details, and recipient information is accurate and complete. Any incorrect or misleading information may result in delays, additional charges, or cancellation of services.
2. Shipping and Delivery
Estimated delivery times are provided for guidance purposes only and are not guaranteed. Delivery schedules may be affected by customs procedures, weather conditions, transportation disruptions, government regulations, or other circumstances beyond our control.
- Delivery dates are estimates and may vary.
- Customers must provide accurate delivery addresses and contact details.
- Additional charges may apply for re-delivery attempts caused by incorrect information.
- Remote or restricted locations may require extended delivery times.
3. Customs Clearance
Customers are responsible for ensuring that all shipments comply with applicable import and export regulations. Any customs duties, taxes, inspections, storage fees, penalties, or government charges imposed by authorities shall be the responsibility of the customer unless otherwise agreed in writing.
4. Prohibited and Restricted Items
Customers must not ship any prohibited, illegal, hazardous, dangerous, counterfeit, or restricted items without the necessary approvals and documentation. We reserve the right to refuse, suspend, inspect, or report shipments that violate applicable laws or regulations.
5. Payments and Charges
All shipping charges, handling fees, customs-related expenses, storage fees, and other applicable costs must be paid according to the agreed payment terms. Failure to make payment may result in delayed processing, suspension of services, or withholding of cargo until outstanding balances are settled.
- All quotations are subject to change without prior notice.
- Additional charges may apply if shipment details differ from those originally declared.
- Outstanding balances must be cleared before final release of goods.
6. Liability and Claims
While we take reasonable care in handling shipments, our liability is limited to the extent permitted by applicable law. We shall not be liable for indirect, consequential, or business-related losses, including loss of profit, market opportunities, or delays caused by third parties.
Any claims relating to loss, damage, or shortage must be reported in writing within the required claim period following delivery. Supporting documentation may be requested to facilitate claim investigations.
7. Insurance
Cargo insurance is recommended for all shipments. Unless specifically arranged and confirmed in writing, shipments may travel without insurance coverage. Customers should ensure that adequate protection is obtained for valuable goods.
8. Customer Responsibilities
Customers are responsible for ensuring that goods are properly packaged, labeled, and prepared for transportation. We reserve the right to refuse shipments that are inadequately packed or deemed unsuitable for transit.
- Provide accurate shipment information.
- Ensure goods are securely packaged.
- Comply with all applicable import and export regulations.
- Promptly provide requested documentation when required.
9. Privacy and Confidentiality
Customer information collected during the course of business will be handled responsibly and used only for operational, administrative, legal, and customer service purposes in accordance with applicable data protection regulations.
10. Changes to Terms
TDSSUK Global Services Ltd reserves the right to modify, update, or revise these Terms and Conditions at any time without prior notice. Updated terms will become effective upon publication on our website or through other official communication channels.
Contact Us
If you have any questions regarding these Terms and Conditions or require clarification about our services, please contact our customer support team. We will be happy to assist you with any enquiries relating to shipping, logistics, cargo handling, customs clearance, or delivery services.